Privacy Policy

Last updated: February 2026

1. Introduction
9Enable ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard any information you provide when you visit our website.

2. Information We Collect
We may collect the following information when you use our website or contact us:

• Your name and contact details (email address, phone number)
• Information you provide through our contact or enquiry forms
• Basic usage data such as pages visited and time spent on the site (via cookies or analytics tools)
• We do not collect sensitive personal data and we do not sell your information to third parties.

3. How We Use Your Information
We use the information we collect to:

• Respond to your enquiries and provide our services
• Improve the content and functionality of our website
• Comply with any legal obligations

4. Cookies
Our website may use cookies to enhance your browsing experience. These are small files stored on your device that help us understand how visitors use our site. You can disable cookies through your browser settings at any time.

5. Third-Party Services
We may use third-party tools such as Google Analytics to help us understand website traffic. These providers have their own privacy policies and we encourage you to review them.

6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at the details below.

8. GDPR Compliance
If you are located in the United Kingdom or European Economic Area (EEA), the following additional provisions apply under the UK GDPR and EU General Data Protection Regulation (GDPR).

Lawful Basis for Processing We only process your personal data where we have a lawful basis to do so. This includes:

• Consent - where you have actively provided your information, for example by submitting an enquiry form
• Legitimate interests - where processing is necessary for our business operations and does not override your rights
• Legal obligation - where we are required to process data to comply with the law

Your GDPR Rights Under GDPR, you have the following rights:

• Right of access - you can request a copy of the personal data we hold about you
• Right to rectification - you can ask us to correct inaccurate or incomplete data
• Right to erasure - you can request that we delete your personal data, subject to certain conditions
• Right to restrict processing - you can ask us to limit how we use your data
• Right to data portability - you can request your data in a structured, commonly used format
• Right  to object - you can object to us processing your data on the basis of legitimate interests
• Rights related to automated decision-making - we do not use automated decision-making or profiling

To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days.

Data Transfers We do not routinely transfer your personal data outside the UK or EEA. If this changes, we will ensure appropriate safeguards are in place in accordance with applicable data protection law.

Data Controller 9Enable is the data controller responsible for your personal data. If you have concerns about how we handle your data, you have the right to lodge a complaint with the relevant supervisory authority:

• UK: Information Commissioner's Office (ICO) - ico.org.uk
• EU: Your national data protection authority

9. Data Security
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us
If you have any questions about this Privacy Policy, please contact us:

9Enable Email: luke.campbell@9enable.com